Customer Support Engineer Intern
- Ericsson
- Plano, TX
Job Description
Location: Plano, TX. Start date: Summer 2027.
About this opportunity: Join the Ericsson team as a Support Engineer — finding solutions and stabilizing issues, working with data-driven solutions, deep product/customer-network knowledge, and handling operational and technical issues for dedicated customers or domains.
What you will do: Own and manage Customer Service Requests from contract validation to issue resolution. Remain compliant with CS delivery norms. Investigate, analyse, report, and propose solutions for product security matters. Contribute to emergency situations, facilitating quick restoration of customer networks. Plan contracted software implementation for optimal performance. Drive add-on sales with account teams. Maintain and update the Structured Knowledge Management Process.
Skills: Customer Problem Management, Change and Improvement Management, technical aptitude, Data Analysis, Negotiation, Customer Success, Agentic AI, MS Office Suite, CRM building, CSR Handling Process, Trade Compliance, release/change management.
Note: Ericsson Inc. does not sponsor U.S. work authorizations for this position (H-1B, H-1B1, E-3, O-1, TN); does not hire F-1s on CPT or EAD.
Ericsson is a global telecommunications equipment and network technology provider headquartered in Stockholm, Sweden, with its US headquarters in Plano, TX. With a history spanning more than a century and tens of thousands of patents, Ericsson builds much of the network infrastructure behind 5G, cloud, and AI-driven connectivity used worldwide. Its internship program emphasizes hands-on work on live, high-impact projects alongside experienced engineers, regular collaboration with teams across multiple countries, and a culture built around the company's stated values of respect, professionalism, perseverance, and integrity.